SHIPPING POLICY
At FlatPea USA, we take pride in offering fast, reliable delivery so you can start your skin transformation as soon as possible.
Worldwide Shipping
We currently ship worldwide. If you have any questions regarding delivery to your location, please contact us at hi@flatpeausa.com before placing your order.
Same-Day Dispatch & Delivery Time
All orders placed before 2:00 PM EST are dispatched the same business day from our fulfillment center in the United States. Orders placed after 2:00 PM EST will be dispatched the next business day.
Standard delivery within the United States: 3–5 business days.
For international orders, estimated delivery times may vary by destination. Please contact us at hi@flatpeausa.com for details regarding your specific location.
Please note that delivery times are estimates and not guaranteed. During sales, high-demand periods, public holidays, or due to unexpected carrier delays, shipping times may be extended. Business days do not include weekends or public holidays. Delays caused by carriers or customs are outside of our control and we appreciate your patience during busier periods.
Tracking Information
Once your order is dispatched, you will receive an email with your tracking information. Tracking updates may take up to 24 hours to become active after your shipment is picked up by the carrier.
If your order was placed more than 3 business days ago and you have not received tracking information, please contact us at hi@flatpeausa.com and we will be happy to assist you.
Lost or Undeliverable Packages
FlatPea USA cannot be held responsible for packages that cannot be delivered due to incorrect or incomplete addresses provided at checkout. Please ensure that all billing and shipping information is accurate before completing your purchase.
If an error was made on our part, we will resolve the issue at no additional cost to you.
We are not responsible for delays, losses, or delivery failures caused by shipping carriers once the package has been handed over to them.
Split Shipments
For logistical reasons, items within the same order may occasionally be shipped separately. If this occurs, you will receive separate tracking numbers for each shipment.
Contact Information
If you have any questions regarding shipping or your order, please contact us:
Email: hi@flatpeausa.com